New Returns Policy

Return privileges and refund policy - Terms and conditions of sale

Return Privileges and Refund Policy: Premier Award Group Inc. offers a 30 day return privilege for CROWNS ONLY.

Crowns must be in original packaging (each crown is in individually wrapped in plastic), unused, and in resaleable condition.

A return authorization must be obtained before returning any crown.  Please e-mail for return authorization number.

• Within 10 days of delivery, Crowns may be returned in new condition and original packaging,  a 15% restocking fee will be accessed.
  
• After 10 days but within 30 days of time of delivery a 25% restocking fee will be accessed.
• Crowns returned more than 30 days after delivery, used or not in new and resalable condition will not be accepted for return or refund and will be held for you to claim.  If we refuse your return, we will contact you for return shipping information and fees. 
  
• Shipping and handling charges are not refundable.  
  
• Please include packing slip or other communication with your order number and shipping address.

We recommend you send your return via a trackable service such as parcel post with delivery confirmation or UPS and insure it for your own protection as we can not be responsible for lost or damaged parcels. Be sure to maintain a copy of any tracking numbers in your records in case you need to contact us.  Return shipping fees will be paid by customer and not reimbursed by Premier Award Group Inc. dba Premier Crowns.

Allow 5 business days for your return to be processed. Refunds, minus restocking fees, will be made in the manner of original payment. For credit cards, please allow 1 to 2 billing cycles for your refund to appear on your statement.

The following items are not returnable:

Trophies, medals, plaques, sashes, t-shirts, custom-made and made to order merchandise, special orders, personalized items, engraved items, and items identified as clearance or no returns.  only crowns in new condition and unopened are returnable.

Please contact us if you have received merchandise that is damaged or defective immediately. Failure to report problem within 72 hours of receiving merchandise could void return privilege. Replacement items will be shipped by a carrier and service of our discretion.

Returns address: